Improving Public Sector CX
Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies. The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new...
Hybrid Cloud Best Practices
Hybrid cloud strategy allows agencies to determine which applications and data should reside on which areas of a hybrid cloud infrastructure. Simply, hybrid cloud defines what goes on public cloud infrastructure, and what goes on private cloud infrastructure. A hybrid cloud platform provides agencies many advantages to include greater flexibility, more deployment options, security, compliance, and ability to derive more value from existing inf...
AI & ML in Records Management
Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way records managers track the data they have, from where it is located to who can access it to what information it contains. These technologies are also changing how agencies meet compliance requirements. In this virt ual workshop, we break down these concepts and show the potential benefits to your agency. You will leave with a better understanding of how AI/ML c...
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